Code of ethics and reporting channel
Aula Escola Europea strongly believes in the importance of fostering a safe, ethical, equal and trusting environment for everyone in our educational community (students, families and staff). Which is why we are guided by a Code of Ethics that can be downloaded here.
We also have an Ethical Reporting Channel which allows everyone to report potential misconduct or ethical violations detected in our organization. A channel where possible non-compliances or irregularities may be reported to the organization, as described in Law 2/2023 of February 20, regulating the protection of those who report regulatory and anti-corruption violations.
Main characteristics of the ethical channel
Confidentiality: We understand that confidentiality is critical to encouraging people to report. We guarantee absolute confidentiality throughout the process and protect the identity of the reporting person to the extent permitted by law. It includes the possibility of anonymous reporting.
Impartial Investigation Process: Once a complaint has been filed, our team of experts will investigate the matter thoroughly, objectively and diligently, in accordance with internal regulations and applicable law. Throughout the entire process, the rights of those involved must be respected, in particular the presumption of innocence.
Protection against retaliation: Retaliation against whistleblowers acting in good faith shall not be tolerated. We are committed to safeguarding the rights and integrity of those who dare to report any wrongdoing. We will take appropriate disciplinary action against any individual who retaliates against a whistleblower.
Resolution and follow-up: After the investigation is concluded, we will take the necessary actions to address the problem identified and, where possible, take corrective action to prevent future violations. In addition, we are committed to keeping the whistleblower informed of the progress and resolution of their complaint whenever possible and permitted by law.
What can be reported?
Anything which may constitute a breach of legal regulations, Aula’s Code of Ethics or any internal regulations in force, such as:
- Conduct related to fraud and corruption.
- Conduct related to safety, health and hygiene at work.
- Discrimination and harassment in the workplace.
- Conduct relating to information security, data protection and stock markets.
- Anti-competitive practices.
- Conduct contrary to human rights or damage to the environment.
- Other possible criminal or administrative violations.
How to send a message
Through the co-resol app:
- Download the co-resol app, accepting notifications. It’s free and available on the App Store and Google Play.
- Press the “click here” button and then enter the code AULA.
- Select the channel button.
- Write your message (be as specific as possible). You can attach images and documentation.
- Log in or select the anonymous option. In either case, you must accept the Privacy Policy.
- Once you have completed these steps, you will receive a message confirming receipt of your click.
- Communication for tracking the click will be through a secure chat (you can access it from the chat button on the app’s home screen) until the click is closed.
Via a website:
- Access the web co-resol.
- Press the “Click here” button and enter the code AULA.
- Select the channel button.
- Write your message (be as specific as possible). You can attach images and documentation.
- Log in or select the anonymous option. In either case, you must accept the Privacy Policy.
- Once you have completed these steps, you will receive a unique ID code and password that you must save to maintain communication, through a secure chat, about the status of your click.
- Every time you want to know if you have a new message in the chat or want to provide more information, to ensure confidentiality you must enter this code and password on the home page, in the “Access a previous click” button.
Important:
This Ethical Channel is not an emergency service. This channel should not be used to report situations involving an immediate threat. If you need assistance in such a situation, please contact your local authorities and use the channels defined for this purpose.